frequently asked questions

At Jayour, we understand that customers want to feel heard. That's why we strive for nothing less than excellence in customer service and communication transparency – always keeping our clients up-to-date with reliable solutions. Our comprehensive list of frequently asked questions offers quick access to the answers you need - but if your query isn't here, don't worry! Our friendly team are on hand via phone or email ready to assist and ensure a satisfactory experience.

  • With our extensive range of printing techniques, you can trust us to give your logo the perfect finish. Our experts will help you sort through our range of printing options to find a solution that fits both budget and design needs. Whether it's screen printing, embroidery, sublimation, or direct-to-garment etc., we guarantee no challenge is too big for us! Get ready for apparel that turns heads - we've got everything covered!

  • With your order, you can rest assured that only the best materials will be used to ensure top-notch quality. We have a wide variety of fabric options such as:

    Cotton - a soft, breathable, and comfortable fabric that is widely used for making casual wear.

    Polyester - a synthetic fabric that is known for its durability, wrinkle resistance, and moisture-wicking properties. It is commonly used for making sportswear and activewear.

    Wool - a natural fiber that is warm, comfortable, and has good insulation properties. It is commonly used for making winter wear and formal wear.

    Rayon - a synthetic fabric that is known for its softness and draping qualities. It is commonly used for making dresses and blouses.

    Other materials - from leather, fleece, denim, and much more, we're sure to have something that fits your needs. Contact us for more details on our extensive range of fabrics!

  • No matter your desired order size, you can count on us for stellar service. We specialize in delivering quality across the gamut of large and small orders. Our expertise runs deep, so whatever you need – big or small – you can trust that we will provide the utmost excellence in performance. With reception drawn from multiple scales of orders, our service stands out as the perfect compliment to a wide array of inquiries. Let us be the answer to all of your ordering needs!

  • We’re proud to maintain a broad network of connections including federal, state, city, and multiple other organizations. We currently provide support to essential services such as public schools, fire departments, police stations and hospitals. For those connected with the military, we proudly maintain strong relationships at each individual branch. Our impressive professional network continues to offer assistance in meeting key needs across every sector of government at both national and local levels.

  • We strive to provide our customers with apparel of the highest quality and durability, so we are proud to offer a 6-month warranty on manufacturing defects for all products. If any items appear defective due to an issue in the manufacturing process within six months from delivery date, simply contact us - and with no additional costs - we'll make it right! Rest assured that your satisfaction is guaranteed when you shop with us; if there's ever anything wrong with what you receive, don't hesitate to let us know.

  • Our team of experts take pride in equipping each customer with high-quality apparel that accentuates their style and fits perfectly. We understand the importance of personalized service when it comes to clothing orders; therefore our specialists are dedicated to providing custom measurements and fulfilling special requests so you receive your ideal garment fit. Please reach out to us for any measurement charts you may need.

  • Our customer satisfaction is top priority, which is why we work diligently to ensure fast and efficient turnaround times. We are dedicated to accommodating unique needs with flexible deadlines while never compromising on quality or performance. All components of our production process have been optimized for maximum efficiency from sourcing materials all the way through manufacturing and delivery - meaning you can trust that your order will arrive when it's supposed to!

  • We will secure your order and assign a dedicated representative to you. This individual will be wholly devoted to providing you with the best service possible throughout each step in the production and delivery process. Our aim is ensure that your experience at every stage is a personalized one. Rest assured, your order is in safe hands.

  • Our standards for quality products and services are unwavering. By utilizing our wealth of experience in the industry, coupled with strategic supply chain partnerships, we constantly keep striving to make excellence achievable at an unbeatable price point. You can always count on us to set competitive prices while never compromising on production values or offering anything less than world-class service!

  • We don’t just make apparel- we create custom clothing solutions. From sports teams to corporate and everything in between, our team of experts can design the perfect garment that meets your individual needs and specifications. Working with us will ensure you have a product which is perfectly tailored for any application — making it represent who you are!